Homegrown Tales

Homegrown Tales

Share this post

Homegrown Tales
Homegrown Tales
Hey landlords, AI real estate tech can't fix your lack of soft skills

Hey landlords, AI real estate tech can't fix your lack of soft skills

Even if the renter and property manager are a match, customer service matters more

Shamontiel L. Vaughn's avatar
Shamontiel L. Vaughn
Feb 27, 2022
∙ Paid

Share this post

Homegrown Tales
Homegrown Tales
Hey landlords, AI real estate tech can't fix your lack of soft skills
Share
Photo credit: Andrea De Santis/Unsplash

I’d grown fed up with my neighbors upstairs and needed a new place to live. I started strolling around the neighborhood, eyeing property management company names, observing lawns, viewing parking lots to see if there were stickers on cars and looking at how much leftover mail litter was left in lobbies. This tells you a lot about how a place is taken care of in multi-units, especially on the weekends. I kept passing one place with a balcony. The garden floor looked like an amazing place to rent if I wanted a dog (before I adopted one), and judging from what I could view of it, I was sold.

Recommended Read: “Landlords, tenant disputes and happy mediums ~ Lessons learned on the condo board that I wish I’d have known as a tenant”


ADVERTISEMENT ~ Amazon

As an Amazon affiliate, I earn a percentage from purchases with my referral links. I know some consumers are choosing to boycott Amazon for its DEI removal. However, after thinking about this thoroughly, I want to continue promoting cool products from small businesses, women-owned businesses and (specifically) Black-owned businesses who still feature their items on Amazon. As of the first date of Black History Month 2025, each new post will ALWAYS include a MINIMUM of one product sold by a Black-owned business. (I have visited the seller’s official site to verify that Amazon Black-owned logo.) I am (slowly) doing this with older, popular posts too. If you still choose to boycott, I 100% respect that decision.
Kingdom Expressions Let's Talk About It! - a Deck of 140 Conversation Cards to Connect with Family, Friends, and Co-Workers

I called the property manager to get a walk-through of the rental location. That’s when I realized that the glass doors that looked so cool on the outside didn’t appear to be properly sealed from the inside. I asked about mouse infestation, considering this unit was so close to the ground. The property manager shrugged and said, “Haven’t heard anything.” No matter what question I asked, his responses were “I dunno” or it “never happened.” I got a vibe like he could take or leave me. Still, I really liked this place.


ADVERTISEMENT ~ Amazon

(As an Amazon Affiliate, I earn a percentage for every purchase with my referral links.)
KLUBI Daycare Provider Gifts - Thanks For Putting Up With My Kid Tumbler 12oz
KLUBI Daycare Provider Gifts - Thanks For Putting Up With My Kid Tumbler 12oz

I paid the deposit via PayPal for him to look into my background. I viewed the online posting for this location, which was glowing with compliments about how this rental would “go fast.” Then I went back to that same neighborhood and looked the place over again. I started spotting things I didn’t notice before — garbage piling over in the dumpster area, a parking lot gate latch that didn’t completely close and squirrels pacing around that same glass door by the balcony.

This post is for paid subscribers

Already a paid subscriber? Sign in
© 2025 Shamontiel L. Vaughn
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture

Share